Shipping and Delivery Policy

Store Contact: hannorawebsite@gmail.com

1. Shipping Policy

At Hannora, we are committed to delivering your orders safely and efficiently.

• Processing Time: Orders are processed after confirmation and verification.
• Shipping Time: Orders are expected to be delivered within 7 business days after dispatch, depending on the delivery location and courier service.
• Delivery Updates: Customers may receive tracking details or delivery updates when available.
• Shipping Delays: Delivery may take longer due to holidays, weather conditions, courier delays, or other unforeseen circumstances.
• Incorrect Address: Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays.

For shipping-related questions, please contact us at **hannorawebsite@gmail.com**.

2. Return Policy — 5 Days

At Hannora, customer satisfaction is important to us. We offer a 5-day return window from the date your order is delivered, subject to the conditions below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 5 days of delivery.
• The product must be unused, unworn (where applicable), undamaged, and in its original condition.
• The product must be returned with its original packaging, tags, accessories, and invoice, where applicable.
• Proof of purchase or order details must be provided.

Products that are damaged due to misuse, returned in an unsuitable condition, or otherwise ineligible under applicable law may not qualify for a return.

How to Request a Return

1. Email **hannorawebsite@gmail.com** within 5 days of receiving your order.
2. Include your order number, product details, reason for the return, and photographs if the item is damaged or defective.
3. Wait for our team to confirm return eligibility and provide return instructions.
4. Ship the product according to the instructions provided by our team.

Please do not send products back before receiving return authorization and instructions.

Refund Policy

Once the returned product has been received and inspected, we will notify you whether the refund is approved.

Approved refunds will be processed to the original payment method, where possible. The time taken for the refund to appear may depend on your bank or payment provider.

Any applicable return shipping charges will be communicated during the return process and handled in accordance with applicable law and the terms disclosed at purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at **hannorawebsite@gmail.com** as soon as possible, preferably within 5 days of delivery. Include your order number and photographs of the issue so that we can review your request and arrange an appropriate resolution.

Non-Returnable Items

Items that are personalized, perishable, hygienic, or otherwise excluded from returns may not be eligible for return where permitted by applicable law. Any exclusions will be disclosed clearly before purchase.

Policy Exceptions and Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law. Where required by law, eligible products may qualify for remedies beyond those described in this policy.

3. Contact Us

For questions about shipping, delivery, returns, or refunds, please contact:

Email: hannorawebsite@gmail.com

Store: Hannora

We appreciate your trust in Hannora and thank you for shopping with us.